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  • Complexity
    • The world of work is growing increasingly complex, challenging us to think differently about how our organisations can operate most effectively.

    • As we start to unpack the implications, conventions such as setting targets and objectives can be seen to be part of the problem.

    • Even cherished notions such as accountability can need reframing in order to create the sort of dynamic, adaptive and responsible practices that organisations (and the people in them) need to thrive.

  • Becoming Easier Inc.
    • The route to being better adapted to handle complexity starts with making things easier.

    • As we work to make things easier it helps to pay attention to both the 'hard' stuff and the 'soft' stuff.

    • Skillfully engaging with the "soft" stuff benefits from adopting a social mindset.

  • Psychological Safety
    • To embrace a pro-social approach to change we need to understand the psychology of work.

    • Otherwise we risk triggering people in ways that we may not intend and that are unlikely to help.

    • If we want grown up engagement then it helps to not treat each other like kids. In fact, the evidence suggest that it even helps to not treat kids like kids!

    • So when we are tempted to rush to judgement or offer feedback it's worth being cautious.

    • We can often go further faster by taking the time to listen first; helping people to unlock their ideas, their strengths and their fullest contribution.

  • Being An Agent For Change
    • So keep in mind the simple behaviours that work, practice them and and encourage them in others too.

    • Remember the different ways that you can have a positive influence regardless of your position or authority.

    • Because the more you embody the qualities of a successful change agent the more likely you are to enable successful change.

  • Avoiding Traps
    • Be careful to also avoid the usual pitfalls.

    • Remember that changes rarely fail by accident; there are predictable patterns.

    • There are predictable biases too; habits of thinking that lead us to see the world in ways that are not always accurate or helpful.

    • We can unearth and avoid these by being conscious of them, by thinking critically, by making it normal to examine and challenge our assumptions and by making empathy a systematic habit in how we work.

  • Making Change Easier
    • Lastly, make the hard work of change easier on yourself by standing on the shoulders of those who have come before; for example, by embracing robust improvement methods that can keep you thinking clearly and looking after each other.

    • Or by remembering the "5 Ways to Wellbeing" that can help you to look after yourself too.

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