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Removing Friction

03 April 2018

Last week I shared the first in a VLOG series exploring System Leadership, prompted by my visit to the health and care regulator in England (CQC).

In this week's edition, I share a case study of what happens when people exercise the System Leadership that I described, standing up for what really matters then using the perspective that creates to identify and remove the causes of friction that exist between "what's normal" and "what matters".


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