13:03:25	 From Stephen Evans : Hi everyone. I'm Steve from South Wales, working for a Housing Association and very much like Sam!
13:03:47	 From Sam Spencer : @ Stephen we should form a club!
13:04:09	 From Stephen Evans : Good idea!
13:04:27	 From Matt Clack : Hi all, I'm Matt- working at the Greater London Authority having spent most of my career in councils
13:05:00	 From Ali Stoneman : Hi all I'm Ali. I'm a service designer at a Housing Association in Kent :) can I join your club please?! 
13:06:27	 From Flora Kaai : Hi I am Flora, pretty new to Service Design. 
13:06:29	 From Inge Laan : Hi all, Inge here! I used to work for the New Zealand government (Corrections and Social Development) and moved (back) to the Netherlands 6 weeks ago.
13:06:31	 From Jeremy @EasierInc. : For all you frustrated ones out there - when Andy says ‘Friction’ that will surely resonate!
13:07:38	 From Maggie Bagley : Hi all. I’m Maggie - recently relocated to Lincoln - looking for my next role but previously a care home manager
13:07:46	 From marketa.pechouckova : hi I am Marketa, working in ministry of labour, CZ, trying to promote social innovation :)
13:14:26	 From Jeremy @EasierInc. : Welcome Mike and Frecia - feel free to introduce yourselves here in the chat
13:17:19	 From Matt Clack : Is 'necessary' quite subjective? Who decided whether a test was necessary?
13:19:52	 From Mike Stockton : Hi There. Mike Stockton here. sorry late. trouble with logging on. work as chief medical officer and medical consultant at St Gemma’s Hospice  Leeds.
13:21:28	 From Jeremy @EasierInc. : @Matt - nice question! Think Andy is answering, we can come back to it if you need more.
13:21:44	 From Matt Clack : Agreed, well answered!
13:22:41	 From Jeremy @EasierInc. : Welcome Nazia - feel free to introduce yourself in the chat if you like.
13:28:22	 From Mark Eddleston : Thanks @Andy - I have a 13.30 so I'm going to say goodbye now, cheers
13:32:27	 From Sam Spencer : I need to go now, with a feeling of FOMO for the rest of the session.  I'll definitely be watching the recording!
13:32:57	 From 韩正双 : where I can see the recording？
13:33:32	 From Jeremy @EasierInc. : We will follow up the session with an email to you all with a link to the recording and other useful materials.
13:35:15	 From Matt Clack : I better go too, though I'd much rather stay :)
13:35:17	 From Ali Stoneman : thank you very helpful 
13:35:33	 From Inge Laan : I have to go as well but thank you!
13:35:33	 From Maggie Bagley : Thanks all ta ta for now
13:35:57	 From Stephen Evans : Really like the way you've brought elements of systems thinking, design thinking and complexity here. Feels like this gives a bit more rigour to the process of understanding what matters before leaping into design
13:38:49	 From Nazia Roushan : Thanks! Very insightful. Gotta go, bye!!
13:40:14	 From Flora Kaai : Thanks for the session
13:40:21	 From Ursina : just listening in :-)
13:40:38	 From Jeremy @EasierInc. : No worries - fine just to listen in!
13:40:54	 From Flora Kaai : listening in as well
13:42:58	 From Ursina : I have to leave now, thanks a lot for the great input!
13:44:03	 From Flora Kaai : Thanks, have to leave now. Great sessinon
13:44:56	 From Stephen Evans : Andy could I grab a copy too pls? Thanks!