Creating clarity of purpose is a big deal. How can we start?
Understanding the nature of complexity can tell us much about what it will take to create better organisations, where doing what really matters is easier.
Are there undiscussables at your work? Is that fact undiscussable too? Perhaps this simple tool for use in meetings can help you change that.
When you say you want a 'culture of accountability' do you mean you want a culture of responsible practice? If so, what if a focus on accountability kills responsible practice?
Too often regulation drives services designed with the inspector's visit in mind and 'Inspection-ready' consultants encourage a pathological mindset. When we design services to meet the real needs of customers, and regulators engage to encourage improvement, the boxes tick themselves and services improve.