Mark Smith is Director of Public Service Reform at Gateshead Council in the North East of England (UK). His work sees him challenging the conventions of standard setting and standardisation in order to pursue an approach to public service that he describes as bespoke-by-default.
One year ago (in March 2019) around 100 people met in London to explore the potential for new and better ways of working. From this small event the Next Stage Radicals community of learning grew. We are launching this podcast as another way of helping that community to Explore Aloud; sharing what they are doing and learning - warts and all - so that others can learn with them.
Over the past couple of years our main effort at Easier Inc. has been to help a few pioneering folk replace the usual mechanisms of accountability, assurance and performance management with simple practices that create fellowship, systematic empathy and mutual action for improvement. Saskie Dorman, a consultant in palliative medicine, has been leading the way on this in Dorset. Here she shares her story, her insights and the impacts this approach has been having.
1 of 3: A short blog series describing how people in Dorset are working together to create a public service approach that offers more personalised care and support based in the strengths and assets of local people and communities. Co-authored with people who are leading this work in Dorset.
2 of 3: A short blog series describing how people in Dorset are working together to create a public service approach that offers more personalised care and support based in the strengths and assets of local people and communities. Co-authored with people who are leading this work in Dorset.
